Pima Community College Coach, HPOG (Student Services Advanced Specialist) in Tucson, Arizona

Posting Number 18S3H11279

Posting Title Coach, HPOG (Student Services Advanced Specialist)

Position Type Non-Exempt - External Funding

Department Desert Vista Campus

Salary B32/1 $22.25 Note: Compensation (salary/hourly rates) are reviewed by the Board of Governors annually and are subject to change.

Salary Breakdown Hourly

Job List External

Close Date

Open Until Filled Yes

Position Summary

PCCis committed to diversity, equity, inclusion, and social justice. The College values and celebrates our talented, diverse workforce and seeks to attract, hire, and support employees who consistently and actively embrace diversity, equity, and inclusion. We are intentional about social justice, specifically, the active engagement toward equity and inclusion that addresses issues of institutional, structural, and environmental inequity, power and privilege. See our Diversity website at https://pima.edu/about-pima/diversity/index.html for additional information about our commitment.

The Coach (Student Services Advanced Specialist) forHPOGHOPESserves in a fast paced team environment as a high-level resource specialist in multiple areas of holistic student services and case management for a diverse low income student population. The role of the successful incumbent is to coach and support students’ prepared entry into healthcare occupations, with an emphasis on assisting with successful completion of healthcare occupational training and gainful employment in the healthcare sector, including collaborating closely with Arizona@Work workforce development specialists.

About the Health Professions Opportunity Grant (HPOG)HOPESprogram: The Health Professions Opportunity GrantHOPESprogram is designed to serveTANF(Temporary Assistance for Needy Families) recipients and other low-income individuals and will work closely with campus administration to serve the needs of the student population. The focus of this program is to support the establishment and maintenance of training, education, and career advancement programs to address health care professions workforce needs. Eligible individuals will be provided with the opportunity to obtain education and training for occupations in the health care field that pay well and are expected to either experience labor shortages or be in high demand. Individuals who are eligible to participate

in funded programs are those receiving assistance under a stateTANFprogram and other low-income individuals.

This is a grant-funded position and continuation of employment is contingent upon renewed funding. This is year 3 of a 5 year United States Department of Health and Human Services Grant that ends on September 29, 2020.

A flexible schedule (including evenings and weekends) is required for this position to meet student needs. Local travel is required.

Job Announcement will remain open until filled. The first review of applications will be March 26, 2018. Please Note: Applications received after the committee review process is completed may not be reviewed. It is recommended interested applicants submit their materials on or before the review date.

Duties and Responsibilities

  • Advise and coach students on policies, processes, and procedures pertaining to theHPOGprogram, as well as targeted healthcare academic programs, which include but are not limited to: academic advising, college admission, assessment/testing, career services, financial aid advising, graduation services, registration, retention, and veterans services

  • Coach students towards successful graduation and employment, including personalized goal planning, development of executive function, and strengthening individual soft skills

  • Teach students to navigateHPOGand College processes, and teach problem solving skills while advocating for student-centered solutions to systemic issues

  • Use professional judgment in consultation with colleagues and policy research in order to make sound determinations regarding complex issues arising around admissions, registration, residency, assessment, and other areas

  • Train and assist students to navigate student portal and online student services processes

  • Make decisions and/or recommendations according to grant guidelines and complex guidelines for financial aid and advising

  • Provide timely and effective information to students and general public to assist in the resolution of concerns or complaints

  • Implement department operational processes and procedures in coordination with the district office and other campus departments

  • Prepare reports and conduct data collection utilizing multiple databases

  • Participate in intake for random assignment evaluation

  • Respond to a variety of general inquiries and requests

  • Make recommendations for process changes and improvements

  • Complete thorough holistic assessments of individual student needs, strengths, and potential barriers

  • Provide students with referrals to community resources

  • Collaborate closely with Arizona@Work workforce development specialists and others to support student’s success

  • Participate in setting area goals and objectives

  • Utilize and contribute to best practices and innovative ideas in student success

  • Work closely and effectively in a diverse team environment to achieve program objectives and priorities

  • Present/participate in grant-sponsored workshops and activities

  • Perform other duties of a similar nature or level as required

Job Requirements

  • Bachelor's degree and

  • Three years of experience in multiple areas within student services, human or client services, or case management, where work pertains to the coordination or assistance of services and

  • Possession of a valid Arizona Driver’s License or the ability to obtain by start date

The ideal candidate will have the following knowledge, skills, and abilities:

  • Operational expertise in multiple areas of student services, to include, but are not limited to: academic advising, college admission, assessment/testing, career services, financial aid advising, graduation services, registration, retention, and veterans services

  • Principles of case management

  • Analyze and process information from varying sources and use critical thinking skills to make determinations regarding complex college policies, local, and federal requirements and regulations

  • Work with low-income populations

  • Student development principles/trends, theories, and practices, and ability to apply such understanding to everyday interactions with students

  • Exceptional customer service experience

  • Effective communication skills – written, in-person, and over the phone

  • Work in a diverse team environment that produces positive outcomes for student success

  • Manage own time and work independently

  • Work prioritization while performing multiple tasks

  • Desktop computing, applicable software, and ability navigate to databases


Please refer to the College Employees Personnel Policy Statement, under the section Benefits at: pima.edu/administrative-services/human-resources/personnel-policy-statements/common-policy.html

Directions for Applying and Other Important Information

In order to apply for a position, applicants must submit an application and include the required documents listed for the position. See below for information about documents:

  • Resume should be up-to-date and account for and describe all gaps in employment

  • Letter of interest or cover letter should not exceed two pages, and should describe your knowledge, skills, abilities, and experience related to the duties and responsibilities of the position, as well as the strengths you would bring to the assignment. Cover letters/letters of interest are not required to be addressed to a specific person or persons.

If you have any questions regarding the application process, please call Human Resources at (520) 206-4624 or humres@pima.edu . Human Resources hours are normally Monday through Friday, 8:00 am to 5:00 pm.

To request a reasonable accommodation for individuals with disabilities, please contact http://www.pima.edu/pima-jobs/contact-us.html

Equal Employment Opportunity/Affirmative Action Employer:

Minorities/Females/Disabled/Protected Veterans are encouraged to apply.