Pima Community College Coach, HPOG (Student Services Advanced Specialist) in Tucson, Arizona
Posting Number 18S3H11279
Posting Title Coach, HPOG (Student Services Advanced Specialist)
Position Type Non-Exempt - External Funding
Department Desert Vista Campus
Salary B32/1 $22.25 Note: Compensation (salary/hourly rates) are reviewed by the Board of Governors annually and are subject to change.
Salary Breakdown Hourly
Job List External
Open Until Filled Yes
PCCis committed to diversity, equity, inclusion, and social justice. The College values and celebrates our talented, diverse workforce and seeks to attract, hire, and support employees who consistently and actively embrace diversity, equity, and inclusion. We are intentional about social justice, specifically, the active engagement toward equity and inclusion that addresses issues of institutional, structural, and environmental inequity, power and privilege. See our Diversity website at https://pima.edu/about-pima/diversity/index.html for additional information about our commitment.
The Coach (Student Services Advanced Specialist) forHPOGHOPESserves in a fast paced team environment as a high-level resource specialist in multiple areas of holistic student services and case management for a diverse low income student population. The role of the successful incumbent is to coach and support students’ prepared entry into healthcare occupations, with an emphasis on assisting with successful completion of healthcare occupational training and gainful employment in the healthcare sector, including collaborating closely with Arizona@Work workforce development specialists.
About the Health Professions Opportunity Grant (HPOG)HOPESprogram: The Health Professions Opportunity GrantHOPESprogram is designed to serveTANF(Temporary Assistance for Needy Families) recipients and other low-income individuals and will work closely with campus administration to serve the needs of the student population. The focus of this program is to support the establishment and maintenance of training, education, and career advancement programs to address health care professions workforce needs. Eligible individuals will be provided with the opportunity to obtain education and training for occupations in the health care field that pay well and are expected to either experience labor shortages or be in high demand. Individuals who are eligible to participate
in funded programs are those receiving assistance under a stateTANFprogram and other low-income individuals.
This is a grant-funded position and continuation of employment is contingent upon renewed funding. This is year 3 of a 5 year United States Department of Health and Human Services Grant that ends on September 29, 2020.
A flexible schedule (including evenings and weekends) is required for this position to meet student needs. Local travel is required.
Job Announcement will remain open until filled. The first review of applications will be March 26, 2018. Please Note: Applications received after the committee review process is completed may not be reviewed. It is recommended interested applicants submit their materials on or before the review date.
Duties and Responsibilities
Advise and coach students on policies, processes, and procedures pertaining to theHPOGprogram, as well as targeted healthcare academic programs, which include but are not limited to: academic advising, college admission, assessment/testing, career services, financial aid advising, graduation services, registration, retention, and veterans services
Coach students towards successful graduation and employment, including personalized goal planning, development of executive function, and strengthening individual soft skills
Teach students to navigateHPOGand College processes, and teach problem solving skills while advocating for student-centered solutions to systemic issues
Use professional judgment in consultation with colleagues and policy research in order to make sound determinations regarding complex issues arising around admissions, registration, residency, assessment, and other areas
Train and assist students to navigate student portal and online student services processes
Make decisions and/or recommendations according to grant guidelines and complex guidelines for financial aid and advising
Provide timely and effective information to students and general public to assist in the resolution of concerns or complaints
Implement department operational processes and procedures in coordination with the district office and other campus departments
Prepare reports and conduct data collection utilizing multiple databases
Participate in intake for random assignment evaluation
Respond to a variety of general inquiries and requests
Make recommendations for process changes and improvements
Complete thorough holistic assessments of individual student needs, strengths, and potential barriers
Provide students with referrals to community resources
Collaborate closely with Arizona@Work workforce development specialists and others to support student’s success
Participate in setting area goals and objectives
Utilize and contribute to best practices and innovative ideas in student success
Work closely and effectively in a diverse team environment to achieve program objectives and priorities
Present/participate in grant-sponsored workshops and activities
Perform other duties of a similar nature or level as required
Bachelor's degree and
Three years of experience in multiple areas within student services, human or client services, or case management, where work pertains to the coordination or assistance of services and
Possession of a valid Arizona Driver’s License or the ability to obtain by start date
The ideal candidate will have the following knowledge, skills, and abilities:
Operational expertise in multiple areas of student services, to include, but are not limited to: academic advising, college admission, assessment/testing, career services, financial aid advising, graduation services, registration, retention, and veterans services
Principles of case management
Analyze and process information from varying sources and use critical thinking skills to make determinations regarding complex college policies, local, and federal requirements and regulations
Work with low-income populations
Student development principles/trends, theories, and practices, and ability to apply such understanding to everyday interactions with students
Exceptional customer service experience
Effective communication skills – written, in-person, and over the phone
Work in a diverse team environment that produces positive outcomes for student success
Manage own time and work independently
Work prioritization while performing multiple tasks
Desktop computing, applicable software, and ability navigate to databases
Please refer to the College Employees Personnel Policy Statement, under the section Benefits at: pima.edu/administrative-services/human-resources/personnel-policy-statements/common-policy.html
Directions for Applying and Other Important Information
In order to apply for a position, applicants must submit an application and include the required documents listed for the position. See below for information about documents:
Resume should be up-to-date and account for and describe all gaps in employment
Letter of interest or cover letter should not exceed two pages, and should describe your knowledge, skills, abilities, and experience related to the duties and responsibilities of the position, as well as the strengths you would bring to the assignment. Cover letters/letters of interest are not required to be addressed to a specific person or persons.
If you have any questions regarding the application process, please call Human Resources at (520) 206-4624 or firstname.lastname@example.org . Human Resources hours are normally Monday through Friday, 8:00 am to 5:00 pm.
To request a reasonable accommodation for individuals with disabilities, please contact http://www.pima.edu/pima-jobs/contact-us.html
Equal Employment Opportunity/Affirmative Action Employer:
Minorities/Females/Disabled/Protected Veterans are encouraged to apply.